Salesforce CEO Marc Benioff has been extremely vital of Microsoft’s AI efforts this month, even occurring a podcast to name Copilot “disappointing.” Now the drama continues as Benioff criticizes Microsoft’s AI for companies.
On Monday, Microsoft introduced new AI brokers that may act on an organization’s behalf for gross sales, finance, and customer support duties. However based mostly on Benioff’s tweet the subsequent day, he nonetheless thinks Salesforce can beat Microsoft at AI.
Salesforce’s CEO wrote in a Tuesday publish on X that Microsoft pitching its Copilot AI as “brokers” signaled “panic mode.”
“Let’s be actual—Copilot’s a flop as a result of Microsoft lacks the info, metadata, and enterprise safety fashions to create actual company intelligence,” Benioff wrote. “That’s the reason Copilot is inaccurate, spills company knowledge, and forces prospects to construct their very own LLMs. Clippy 2.0, anybody?” Clippy was the workplace assistant that Microsoft pulled in 2007.
Benioff then pushed Salesforce’s Agentforce, a set of AI brokers custom-made for gross sales, advertising, and customer support duties, for example of “what AI was meant to be.”
Microsoft rebranding Copilot as ‘brokers’? That is panic mode. Let’s be actual—Copilot’s a flop as a result of Microsoft lacks the info, metadata, and enterprise safety fashions to create actual company intelligence. That’s the reason Copilot is inaccurate, spills company knowledge, and forces… pic.twitter.com/fBRFoVhWOG
— Marc Benioff (@Benioff) October 22, 2024
Associated: Microsoft Strikes Again at Salesforce, Declares New AI Brokers That Can Take Over Finance, Gross sales, and Service Duties
Has Copilot revealed personal data or been inaccurate?
In August, Microsoft mounted a bug in Copilot that might have spilled confidential data. Customers have commented on inaccuracies with Copilot, however that is not an issue remoted to Microsoft’s AI — massive language fashions throughout the board wrestle with accuracy.
Benioff’s feedback try to tell apart Salesforce’s enterprise AI choices from Microsoft’s by restating what he is stated earlier than. Earlier this month, on an episode of the Masters of Scale Speedy Response podcast, Benioff stated that Microsoft has completed a “super disservice” to the AI business by offering AI that “does not work.”
Benioff drew a comparability then between Copilot and Clippy and stated that Copilot did not have endurance.
Microsoft, in the meantime, says that shoppers like McKinsey & Firm and Thomson Reuters are creating AI brokers with its expertise.
Associated: Can Anybody Beat Microsoft at AI? The CEO of Salesforce Thinks His Firm Can.
